OUR PROCESS AND DELIVERY POLICY

 THE PROCESS

 

Once you have paid for your application:

  • All details go immediately into our system (there is no human intervention in this process). The information provided is then printed directly onto the tourist card(s) (tourist visa(s)).
  • We occasionally check the information provided and where blatant mistakes appear to have been made, we may contact you and ask that you rectify the information.
  • Corrections are charged at £5 per visa. It is wholly the responsibility of the client to ensure that the information provided is correct. These spot checks are infrequent and do not guarantee that we will pick up errors.
  • Before submitting your application, you must declare all information provided to be correct.

  The Standard Service

 

  • Price: £26.
  • Tourist visas are processed and sent within 4 to 5 working days.
  • Tourist visas are sent by Royal Mail First Class.
  • If using this option, we strongly recommend paying an additional £7 to have the tourist card(s) sent by Royal Mail Special Delivery. Please read the below for more information.

  The Priority Service

 

  • Price: £43 (including Special Delivery).
  • All applications departing within the next 14 days will automatically be a priority application.
  • Tourist visas are processed and sent the same working day provided the application reaches us before 3 pm on a standard working day.
  • Priority visa are sent by Royal Mail Special Delivery and you will be sent your tracking number by email.

  The Standard Office Collection Service

 

  • Tourist visas are processed within 4 to 5 working days of the application.
  • Tourist visas can be collected once you have been notified by email.

  The Priority Office Collection Service

 

  • Price: £36
  • Tourist visas are processed the same working day if application is received before 3 p.m.
  • Tourist visas are to be collected at our premises the next working day or the same day (with our agreement) provided that the application was received before 3 p.m.

  NON ARRIVAL OF TOURIST VISAS

 

Over 99% of our tourist cards processed and sent by us arrive on time. However, there is always the possibility of a tourist card not arriving on time.

  Royal Mail First Class Delivery

 

Royal Mail aims to deliver first class post the next working day including Saturdays. However, if you have not received your tourist card(s) a week after your application.

  • Please double check your post. Our letters have a Visa Cuba logo stamp.
  • Please check Royal Mail’s website regarding loss and delay as once this has been despatch we are no longer liable for loss.
  • Unfortunately, we cannot alter the cost so you will pay the same price as the Priority Service.

  Royal Mail Special Delivery

 

If you have used Royal Mail’s Special Delivery service but not received your Tourist Card(s) by 1pm the next working day after you have been informed that it has been sent, you should contact Royal Mail.

  • You will be able to trace your post with the unique reference number emailed to you at time of purchase (it looks like this: AA 1234 5678 9GB). Please call us if you cannot find this reference.
  • Alternatively, you can contact Royal Mail Customer Service on 0845 700 1200.

Please note that we do not contract couriers. Customers may wish to arrange this themselves if they feel necessary. All clients must be aware that once we send the tourist cards, we no longer have control over them. Under no circumstances shall we accept responsibility for any delayed or missing post. Our services are subject to your acceptance of these rules.

We are always happy to help our customers whenever possible so please do not hesitate to contact us.

Kindest regards,

The Visa Cuba Team