Frequently  Asked  Questions

Visa Cuba is the largest provider of Cuban tourist visas in the UK after the Cuban Embassy. We were also the first company in the world to offer Cuban tourist visas for purchase online. We are owned by Live Holidays Ltd. One of the trading names of Live Holidays Ltd is Cuba Direct which is the largest Cuba-specialist tour operator in the UK. Visa Cuba is recommended by Trip Advisor and Lonely Planet and is authorised by the Cuban Consulate in the United Kingdom to provide Cuban tourist visas. We are also incredibly reliable!

Question 1:

What is the difference between a Cuban tourist visa and a Cuban tourist card?

Answer: 1

There is no difference, they are the same thing. Some people call them tourist visas and others call them tourist cards.

Question 2:

Who requires a Cuban tourist visa?

Answer: 2

Everyone going to Cuba for the purpose of tourism requires a tourist visa/card. Airlines will not allow you to board your flight from the UK if you do not have one. The one exception is Cuban citizens who do not require them.

In 2014 the Cuban Immigration Service published a list exempting citizens of the following countries from tourist visa requirements. However, we cannot guarantee that this is still accurate so if you are a citizen of one of these countries you should contact your nearest Cuban Embassy/Consulate to confirm: Antigua & Barbuda, Armenia, Azerbaijan, Barbados, Belarus, Bosnia & Herzegovina, Dominica, Georgia, Grenada, Liechtenstein, Macedonia, Malaysia, Moldova, Namibia, Russia, Saint Lucia, Saint Kitts & Nevis, Tajikistan and Turkmenistan.

Question 3:

Do I need to have accommodation booked in order to apply for a visa?

Answer: 3

Yes, you need to have your initial accommodation booked. This accommodation can be in a hotel, a resort, or private accommodation (Guesthouses/Casa Particulars) and you must submit details of this accommodation when applying for the visa. Please note that in the case of private accommodation this MUST be licensed with the Cuban Government.

If you are not sure about this contact your hosts and ask them to confirm – we will not be held responsible for any situation that may arise from your staying in unlicensed accommodation. Should you require assistance with booking a hotel, resort or private accommodation please contact our sister company Cuba Direct (0207 148 3042) – they can provide the most competitive rates available and only use licensed private accommodation.

Question 4:

Am I eligible to use Visa Cuba?

Answer: 4

Most people are eligible to use our site, please try to apply on our website, if you are eligible then you will be allowed to proceed with your application. If you are not allowed to proceed then you will need to contact your local Cuban Embassy to see how to get your visa.

Question 5:

Will you post visas to other countries?

Answer: 5

Yes we will, provided that you are able to use Visa Cuba we will send your visa to wherever you are. However this will cost more as we use DHL so that our overseas customers can receive their visa in a speedy manner and can also track where their visa is at all times. This service is £40 for all overseas orders.

Question 6:

Should I choose Standard Service or Priority Service?

Answer: 6

If you are leaving within three weeks you should select our Priority Service this is because it could take up to 10 working days to make a claim to Royal Mail for a lost item that has been sent by First Class. Otherwise you can use the Standard Service.

Question 7:

What is Priority Office Collection Service?

Answer: 7

As long as you submit your priority visa application before 3pm on a working day you can come to our office the following working day to collect it. If you submit your priority application after 3pm you may still be able to collect it the next day but we cannot guarantee it. Please contact us in this instance.

In exceptional circumstances you may be able to collect your Cuban tourist visa on the same day and/or on a weekend but you will need to Contact Us to confirm this. Please note that we cannot assist clients who arrive at our premises without having submitted their online Cuban visa application and payment in advance. Our address is: Visa Cuba, Foresters Hall, 25-27 Westow Street, London, SE19 3RY.

Question 8:

What delivery options are available?

Answer: 8

Using our Standard Service you are able to choose whether your visas are dispatched by standard first class post (at no charge) or by Royal Mail Special Delivery which costs £7 per order (not per visa). We strongly recommend that you choose Royal Mail Special Delivery as they guarantee to deliver the visas one working day after we dispatch them.

If you opt for Special Delivery you will receive an email when your visas have been dispatched which will include a tracking code allowing you to track where your package is on the Royal Mail website (www.royalmail.com). Should you disregard our advice and choose to have your visas delivered by standard post there is a very small chance that you would not receive your visas in time for your holiday or that they will get lost in the post.

If you chose our Priority Service you must opt for Royal Mail Special Delivery. Please remember that if your visas are coming by Special Delivery the postman will ask you to sign for the visas or, if you are not in, will take them to your local Royal Mail collection point and leave a form for you with instructions of where and when you can collect them.

If you are an overseas customer you will automatically be using our DHL courier service, to provide peace of mind and to minimise the chances of your visa going missing in transit.

Question 9:

How long does it take to receive my visas?

Answer: 9

• Standard – will be despatched within 5 working days, then sent by Royal Mail first class.
• Standard with Royal Mail Special Delivery – despatched within 5 working days, but sent with Royal Mail Special Delivery, next day service.
• Priority – If booked before 3pm on a working day, will be despatched same day, and sent with Royal Mail Special Delivery next day service. If booked after 3pm, this will be processed and sent the following working day.
• DHL Courier – We use DHL courier for our deliveries worldwide, this is a next day service which gives peace of mind and the opportunity for our overseas customers to receive the same premium service that our UK customers get. This costs £40 anywhere in the world and if booked by 3pm we can have your visas with you the next day (in 24 hours).

Question 10:

How much does the Visa Cuba service cost?

Answer: 10

• Standard Service is £26 per visa.
• Standard Service with Special Delivery is £26 per visa plus £7 delivery fee.
• Standard Service Office Collection (contact us to arrange) - £26 per visa.
• Priority Service is £36 per visa (plus £7 Special Delivery).
• Priority Service Office Collection (contact us to arrange) - £36 per visa.
• Overseas Service is £36 per visa plus £40 delivery fee (using DHL courier service) .

Question 11:

How does the Visa Cuba process work?

Answer: 11

Once you have submitted your application and payment, your details are automatically fed into the visa system – there is no human involvement in the process so please ensure that you submit the details correctly. The details are then printed directly onto the tourist visa/tourist card and dispatched to you.

If you are using our Priority Service or have chosen the Royal Mail Special Delivery option the postman will ask you to sign for the visas or, if you are not in, will take them to your local Royal Mail collection point and leave a form for you with instructions of where and when you can collect them.

If you are an overseas customer you will automatically be using our DHL courier service, to provide peace of mind and to minimise the chances of your visa going missing in transit.

Question 12:

I made a mistake, can I change the information I submitted on the website?

Answer: 12

Corrections are charged at £5 per visa. It is wholly the responsibility of the client to ensure that the information provided is correct.

Question 13:

Cancellations/Refunds

Answer: 13

Once a visa has been issued, and your details printed on to it, there is no way that it can be cancelled/refunded as it is not possible for a visa to be transferred or exchanged and the Cuban Consulate will not give us a refund. If the visa has not been issued then we will be happy to offer a refund, minus a one-off £5 fee to cover our administrative costs.